Q: Will you guarantee the removal of all my spots?
A: There are no extra charges for spot removal. We cannot guarantee complete removal of all stains because some soak into the backing of the carpet, which is difficult to remove. They may seem to be gone but magically reappear a few days later. Technically this is known as “wicking.”
Q: How often do I need to have my carpet cleaned?
A: Carpet manufacturers recommend twice a year, but depending on your environment (i.e.-pets and highly traveled traffic areas), carpet may need to be cleaned more frequently.
Q: Will my furniture look like new when you're done?
A: We cannot guarantee that your furniture will look brand new, but there will be a considerable difference. The cleaning process penetrates deep down into the fibers removing soil, body oils and dust collected throughout the years. Most clients definitely see a difference when we are finished.
Q: What do I need to do to prepare for the cleaning?
A: Our technician will remove and put back furniture that is safe for one person to move. You should remove all breakable items, electronics, lamps and plants that may fall over.